Refund policy

iZEL Kids Refund Policy:

Last updated: [1 November 2024]
At iZEL Kids, we want you to be delighted with every purchase. However, if you are not
satisfied, we offer a 30-day return policy to ensure a positive shopping experience.

30-Day Return Policy:

• Eligibility: You have 30 days from the date of purchase to initiate a return. To
  qualify, items must be in unused condition, with all original packaging intact and any
  included accessories or instructions.
  

Return Shipping: While we offer a 30-day free return window, the cost of return
shipping is the responsibility of the customer.

How to Return an Item
1. Contact Us: To start a return, please reach out to our customer support team
at info@izel.uk with your order number and reason for the return.
2. Ship the Item: Once your return is authorized, you’ll receive instructions on how to
send it back to us. Please package the item securely to prevent damage during transit.
3. Condition Review: Upon receiving the returned item, our Returns Team will inspect
it to confirm it is in unused condition and that all packaging is intact.
Refund Processing

Full Refund: Once the return is reviewed and approved, we will process a full refund
to your original payment method.

Processing Time: Refunds are typically processed within 2–3 business days of our
team receiving the returned item.
If you have any questions about our return policy or need assistance with a return, please
contact us at info@izel.uk. We’re here to help make the process as smooth as possible.
Thank you for choosing iZEL Kids!