Shipping policy

iZEL Kids Shipping Policy:

Last updated: [1 November 2024]
At iZEL Kids, we aim to make your shopping experience as smooth and timely as possible.
Please review our shipping policy to understand how we handle and dispatch orders for
customers within the UK and internationally.

• UK Orders
  For all orders within the UK:
   
• Same-Day Dispatch: Orders placed before [2:00 pm GMT] are shipped on the same
  day.
• Shipping Services:
   1. Small Items: Shipped via Royal Mail 48-Hour Tracked Service. Expected
  delivery is within 2 business days.
   2. Oversize Items: Shipped via EVRi Next Day Tracked Service, ensuring next-
  day delivery after dispatch.

International Orders
For orders outside the UK:

• International Shipping: Orders are shipped via Royal Mail or EVRi’s Tracked
  Service.
  
• Delivery Time: Most international orders are delivered within 7–10 working days.
  Please note that delivery times can vary depending on the destination country and
  local customs processing times.
  
• Customs and Duties: Customs processes vary by country, and we are not responsible
  for any delays resulting from customs checks or procedures.
  
  Customs Delays
  For international orders, customs procedures may occasionally result in delays beyond our
  control. While we strive to deliver your order as quickly as possible, we cannot be held
  responsible for any delays caused by customs processes or other regulatory checks.

If you have any questions regarding our shipping services or need assistance with tracking an
order, please contact our support team at info@izel.uk. Thank you for choosing iZEL Kids!